ERP Software Support Analyst

Location: Doncaster

Business: SARIA Ltd

Salary: Competitive Salary and Benefits

Business:         Originally founded as Prosper De Mulder Limited in 1926; SARIA’s UK operations have a market-leading presence in a wide range of sectors associated with the food chain.  The Group’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company has a UK annual turnover approaching £280 million and employs around 1,000 people at 23 sites across the country. 

The Position 

Applications are invited for an ERP Software Support Analyst, based at our Doncaster site. This is a full-time permanent position working 40 hours per week, Monday to Friday. 

The Company is currently undergoing a major Microsoft Dynamics NAV implementation and requires a suitable person to be heavily involved in the process.  Working alongside a team and a NAV consultant, the ideal candidate will be motivated to develop their technical knowledge working with NAV products and being at the heart of everything it does. 

As an ERP Software Support Analyst the duties and responsibilities will vary based on the Company’s requirements and will include but are not limited to the following: 

  • Diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous and professional manner.
  • Ensure user requirements are met with consistently high quality of service.
  • Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
  • Ensure maintenance of a software support log; tracking performance and identifying trends, anomalies, and opportunities for improvement.
  • Produce clear, unambiguous, testable requirement specifications for users, enabling the ERP Software Support Manager to develop appropriate software solutions.
  • Assist in modelling of the current and future states for the business using industry standard approaches and notation.
  • Assist in evaluation of the ERP solution against business objectives and system requirements. 

The Person 

  • Have strong experience with the following applications:
    • Microsoft Dynamics NAV 2009 – 2016
    • Jet Reports
    • Spindle
    • Visual Basic & VBA
    • SQL
  • It would also be beneficial to have experience with:
    • .NET
    • C #
    • Sage
  • Experience with Microsoft Dynamics NAV Implementation and Application Setup
  • Experience with Project Planning
  • Have experience / qualifications in IT Support
  • Logical and analytical thinking
  • Be proficient using The Microsoft Office Suite at an advanced level
  • Be able to work using your own initiative as well as part of a team
  • Have a wide range of strong admin skills & posses excellent communication skills 

Applicants must hold a full driving license and be willing to travel occasionally to other UK sites/third parties. 

For a full job description, please click here

Salary:  Competitive Salary and Benefits 

Please apply in writing with your CV and Cover Letter to the HR Department, Ings Road, Doncaster, DN5 9TL or e mail 

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received. 

Closing Date31st January 2019

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